Effective Date: 24-02-2026 19:24

Shikhar Solar Solutions is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our solar installation and related services.

By accessing our website or availing our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Full Name
Mobile Number
Email Address
Installation Address
Identity Proof (Aadhaar/PAN – only when required for government subsidy or regulatory compliance)
Electricity Bill Details (for load analysis and system design)

b) Technical Information

IP Address
Browser Type
Device Information
Website usage data (through cookies and analytics tools)

c) Project-Related Information

Site photographs
Roof measurements
Energy consumption details

2. Purpose of Collecting Information

We use the collected information for the following purposes:

Preparing solar quotations and project proposals
Conducting site surveys and installation planning
Processing government subsidy and net metering applications
Warranty registration and after-sales service support
Customer communication (service updates, maintenance reminders, promotional offers)
Compliance with legal and regulatory requirements

We do not collect personal information beyond what is reasonably necessary for business and legal purposes.

3. Legal Basis for Processing (Applicable in India)

We process personal data based on:

Customer consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests

4. Data Sharing and Disclosure

Shikhar Solar Solutions does not sell, rent, or trade customer personal information.

We may share information only when necessary with:

Government authorities (for subsidy or regulatory approvals)
DISCOM and electricity regulatory bodies
Authorized distributors and manufacturers (for warranty registration)
Financial institutions or loan partners (if financing is availed)

Such sharing is strictly limited to the extent required for project execution or legal compliance.

5. Data Security

We implement reasonable technical and organizational security measures, including:

Secure data storage systems
Restricted access to authorized personnel only
Password-protected systems
Confidentiality obligations for employees and partners

However, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary:

To complete the project
During the applicable warranty period
To comply with legal or regulatory requirements

After that period, data may be securely deleted or archived.

7. Cookies Policy

Our website may use cookies and analytics tools to improve user experience and website performance. Users may disable cookies through their browser settings; however, certain website features may not function properly as a result.

8. User Rights

Customers may have the right to:

Request access to their personal data
Request correction of inaccurate information
Request deletion of data (subject to legal obligations)
Opt out of marketing communications

Requests may be submitted using the contact details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

10. Limitation of Liability

Shikhar Solar Solutions shall not be liable for any indirect, incidental, or consequential damages arising from unauthorized access or data breaches, unless caused by proven gross negligence on our part.

11. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Updated versions will be published on our website along with the revised effective date. Users are encouraged to review this page periodically.

12. Contact Information

Shikhar Solar Solutions
Phone: 7071662812 / 8840264714
Website: shikharsolarsolution.com
Email: shikharsolarsolutions@gmail.com
Address: 18, Raja ka Purwa, Near J.K. Temple, Sarvodaya Nagar, Kanpur, Uttar Pradesh 208005